Returns and refunds

In order to return an item, you must contact us at collaredcontact@gmail.com

State why you are returning the item. (Note we can only offer a refund or to replace the product if it is defective on arrival)

If you post your item to us via a different method or are shipping to us from outside of Australia, we strongly recommend returning your items via a tracked service as we cannot be held liable for any losses or damage in transit.

You will receive a refund or credit for your returned items once our returns team have received and processed the items back at our HQ. This can take up to 7 working days during busy periods. Refunds can only be processed back to the original payment method used when placing the order. Depending on the method of payment, your returned funds can take up to 5 days to appear back in your account.

Discreet Packaging
Your discretion is one of our main priorities so please be assured, all our goods are sent in plain packaging, with just a staff member’s name as the sender and our address.

Returning Goods
Before returning any items, please contact us and we’ll guide you through the return process. You must contact us within 7 days after receiving your goods.

Sex Toy Returns

Sex toys can only be returned after 7 days of receiving the package. The toy must be returned in the same packaging it was received in. If the toy is proven to be faulty or defected you will be offered a replacement product or your money refunded.