Returns and refunds
In order to return an item, please contact us first at email@example.com
State why you are returning the item. (Note we can only offer a refund or to replace the product if it is defective on arrival)
If you post your item to us via a different method or are shipping to us from outside of Australia, we strongly recommend returning your items via a tracked service as we cannot be held liable for any losses or damage in transit.
You will receive a refund or credit for your returned items once our returns team have received and processed the items back at our HQ. This can take up to 7 working days during busy periods. Refunds can only be processed back to the original payment method used when placing the order. Depending on the method of payment, your returned funds can take up to 5 days to appear back in your account.
Your discretion is one of our main priorities so please be assured, all our goods are sent in plain packaging, with just a staff member’s name as the sender and our address.
Before returning any items, please contact us and we’ll guide you through the return process. You must contact us within 7 days after receiving your goods.
Sex Toy Returns
Sex toys can only be returned after 7 days of receiving the package. The toy must be returned in the same packaging it was received in. If the toy is proven to be faulty or defected you will be offered a replacement product or your money refunded.
Promotional Offers from the Company
If you do not wish that we retain or use your e-mail address/contact information to promote our own or third parties’ products or services, you can opt-out by sending us an e-mail stating your request to: firstname.lastname@example.org = Informing us that you no longer wish to be contacted about promotional material
Data Retention Policy
There are two main categories of data we are primarily concerned with: Personal Data (all of the information that identifies a particular customer (e.g. name, address, email address, etc.) and Sales Data (the purchases any customer may make). We undertake that we will not retain your personal data for periods that are longer than necessary for the purpose for which it was obtained and/or held for processing. We must, however, retain sales data for a minimum of seven years in order to comply with the requirements of various legal and financial regulatory agencies. As a result, in addition to a user’s ability to export/modify/purge personal data from our system, we have a two-tiered approach to purging personal data.
Generally speaking, we will retain your personal data for a minimum period of three (3) years following the last day in which you interacted with us regarding the purpose for which the personal data was obtained and processed. For example, we will retain Sales Data related to any sale for a minimum of three (3) years from the date the relevant goods or services were delivered to or, in the case of streaming video, used by you.
In some cases, it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we undertake to determine a period of retention based upon the relevant applicable statute of limitations as concerns any claim you may have as against each other based upon your interaction with the Website and/or the order or delivery of any goods or services and to attend to security issues and prevent or investigate attacks and/or fraud, maintain our record keeping, and properly administer our Website and business.
In any event, we may retain your personal data where retention is necessary for legal or regulatory compliance purposes or in order to protect the vital interests of either of us or of a third party.
It is important to note that once personal data is purged either by request or our data retention policy, there will be no way for the customer or our customer service department to access any of the data or digital products stored on our servers and associated with that account.
Correcting Your Information
If your physical address changes or you change your email address, please advise us in writing or update your user account information so our records remain up to date and there is no delay to your receipt of an order or warranty status. We are not responsible for lost goods or incomplete services due to your failure to update such information.
To exercise any of your rights in relation to your personal data, or to request access to, correct or delete any personal information that you have provided to us, please contact us by e-mail at email@example.com- Privacy Inquiry General- Request Regarding. There are exceptions to our obligation to delete or modify your personal data. In general, we may not accommodate a request to delete or change information if the change would violate any law or regulation or if retention is necessary to exercise the right of freedom of expression and information, comply with a legal obligation, attend to security issues and prevent or investigate attacks and/or fraud, maintain our record keeping, and properly administer our Website and business, to protect the vital interests of you, us, or any third party, or for the establishment, exercise or defense of legal claims.
We reserve the right to require proof of identity and residence, and (subject to applicable legal restriction) to obtain reasonable condition for providing access to, modifying or deleting your data.
Special Rights For European Residents.
If you reside in the European Union you may have additional rights as set forth under the GDPR. The GDPR is a complex regulatory process. We advise you to read the relevant regulation and guidance provided by the relevant regulatory authorities for a full explanation of your rights.
Your principal rights under the GDPR are access to change in communication, rectification, erasure, processing restriction or objection, portability, withdrawal of consent and the right to complaint to a regulatory authority. These rights are not absolute and exceptions apply. For example, we may not accommodate a request to delete or change information if we can demonstrate compelling legitimate grounds that override your interests or the change would violate any law or regulation or if retention is necessary to exercise the right of freedom of expression and information, comply with a legal obligation, attend to security issues and prevent or investigate attacks and/or fraud, maintain our record keeping, and properly administer our Website and business, to protect the vital interests of you, us, or any third party, or for the establishment, exercise or defense of legal claims.
If the legal basis for our processing your personal data is your consent, or the necessity to comply with your requests, or for the performance of a contract we have with you, and we are automatically processing your personal data, you have the right to receive from us a copy of such personal data in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time subject to applicable exceptions. Withdrawal will not affect the lawfulness of processing before the withdrawal.
If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work, or the place of the alleged infringement.
Privacy Shield & Data Protection Authorities
We commit to resolve complaints about our collection or use of your Personal Data as required under the applicable Principles of the Privacy Shield. EU individuals with inquiries or complaints regarding our policies and their inter-relation with Privacy Shield principles should contact us at firstname.lastname@example.org subject=Australian Privacy Shield – Data Protection Inquiry.
If you have a complaint concerning our use of relevant Personal Data, which remains unresolved by other means, you may have the right to binding arbitration. The pre-conditions for arbitration, and your rights in this regard are more fully described on the Privacy Shield website which as of the date of this Policy was located at: https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any personal information will be encrypted using SSL technology.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for selecting one that is strong and keeping it confidential. We ask you not to share your password with anyone. We also urge you to be careful about disclosing any personal information in public areas of the Website. The information you share in public areas may be viewed by any user of the Website.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
COMMUNICATIONS FROM THE SITE:
Special Offers and Updates
We send all new members a welcoming e-mail. Established members will occasionally receive information on products, services and special deals. Out of respect for the privacy of our users we present the option to not receive these types of communications in these e-mails.
If a user wishes to subscribe to our newsletters, we ask for contact information such as name or/and e-mail address. Out of respect for our users privacy we provide a way to opt-out of these communications.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our website is temporarily suspended for maintenance we might send users an e-mail. However, these communications are not promotional in nature.
Though we make every effort to preserve customer privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.
Sharing With Third Parties
We do NOT share our customers’ e-mail addresses with third parties, except for when required by law (see legal disclaimer). In order to present our customers with potentially interesting opportunities, we do occasionally share name and mailing address information with certain third parties. We believe that our customers will benefit from these arrangements, but out of respect of our clients’ privacy, we will remove such information from disclosure upon request (via e-mail to email@example.com) by our customers.
Our customers are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for information. Customers who no longer wish to receive our newsletters and promotional communications via e-mail may opt-out of receiving these communications by clicking on the link provided in the e-mail or by visiting our contract us page.
We take every precaution to protect our customers’ information. When customers submit sensitive information via our website, their information is protected both online and off-line.
When our free sample form asks users to enter sensitive information, that information is encrypted and is protected by a secure password protected database.
We also do everything in our power to protect user-information off-line. We restrict all of our customers’ information to our office, and only employees who need the information to perform a specific job are granted access to personally identifiable information. Our employees must use passwords to access the information and are kept up-to-date on our security and privacy practices. Finally, the servers that store personally identifiable information are kept in a secure environment.
If you have any questions about the security at our website, please contact us via e-mail at to firstname.lastname@example.org.
Supplementation of Information
To fulfill our obligation to our customers, it is sometimes necessary that we supplement the information that we receive with information from third party sources.
Website: Collared Website