Here at Collared, we pride ourselves on our fast and discreet shipping service, which allows our fun-loving-loyal customers to enjoy their purchases hassle-free and as soon as possible.

Orders are shipped within 24 hours (excluding weekends and holidays).

If you place your order Monday to Friday before 2pm AEST, it will be dispatched on the same day.

If you’ve missed the 2pm cut-off time, or in the unlikely event that your order was unable to be dispatched on the same day, rest assured that it will leave our warehouse on the next business day.

For the quickest dispatch, we recommend using our credit card payment option. Orders will only be dispatched once we receive your payment. Credit card payments are instant.

For urgent orders, we highly recommend contacting our friendly customer service team for assistance via our Contact Us page.

All orders are sent via Australia Post. In the case of deliveries to New Zealand, USA, and other international locations, orders will be forwarded to the local postal service.

Your order will be discreetly packaged and will not include references relating to the product purchased or the name of the site purchased from. For further discretion, the sender’s name will not be displayed on the parcel.

Australian deliveries

Delivery time in business days.

Melbourne & Sydney: 1-2 days
VIC, NSW, SA, QLD, ACT, TAS: 2-5 days
WA, NT: 2-7 Days

Regular: 2-7 days – AU$9.99 per order

Some deliveries may take slightly longer than stated, especially those outside metropolitan areas.

 

Express: 1-3 days – AU$12.99 per order

Some deliveries may take slightly longer than stated, especially those outside metropolitan areas.

This service does not require your signature when the parcel is delivered.

If you choose this option, your order may be left unattended at the delivery address.

However, if the area is deemed unsafe for delivery, the postal service worker or driver may choose to leave a ‘missed delivery’ card so that you can collect your parcel from the nearest post office.

By choosing the express shipping option, we cannot be held liable if your parcel is lost or stolen from the delivery address. However, we will assist in rectifying any delivery issues with the postal service.

New Zealand deliveries

Delivery time in business days.

Regular: 3-10 days – NZ$9.99 per order

Allow 3-14 days for deliveries to rural areas.

This is a receipted delivery service that requires your signature when the parcel is delivered. If you are not available at the time of delivery, a ‘missed delivery’ card will be left so that you can collect your parcel from the nearest post office.

Your parcel will only be trackable once your order arrives in New Zealand.

Express: 2-4 days – NZ$14.99 per order

This service is fully trackable and requires your signature when the parcel is delivered. If you are not available at the time of delivery, a ‘missed delivery’ card will be left so that you can collect your parcel from the nearest post office.

USA deliveries

 

Delivery time in business days.

Regular: 3-10 days – US$9.99 per order

This is a track and trace service that does not require your signature when the parcel is delivered.

If you choose this option, your order may be left unattended at the delivery address. However, if the area is deemed unsafe for delivery, the postal service worker or driver may choose to leave a ‘missed delivery’ card so that you can collect your parcel from the nearest post office.

By choosing the standard shipping option, we cannot be held liable if your parcel is lost or stolen from the delivery address. However, we will assist in rectifying any delivery issues with the postal service.

Express: 2-4 working days – US$16.99 per order

Some deliveries may take slightly longer than stated, especially those outside metropolitan areas.

The service is fully trackable and requires your signature when the parcel is delivered. If you are not available at the time of delivery, a ‘missed delivery’ card will be left so that you can contact the post office to arrange collection of your parcel.

All other countries deliveries

Delivery time in business days.

Regular: 3-10 days

Australian customers: AU$9.99 per order
New Zealand customers: NZ$9.99 per order
USA customers: US$9.99 per order

Some deliveries may take slightly longer than stated, especially those outside metropolitan areas.

This is a receipted delivery service that requires your signature when the parcel is delivered. If you are not available at the time of delivery, a ‘missed delivery’ card will be left so that you can collect your parcel from the nearest post office.

Express: 2-4 days

Australian customers: AU$16.99 per order
New Zealand customers: NZ$16.99 per order
USA customers: US$16.99 per order

This service is fully trackable and requires your signature when the parcel is delivered. If you are not available at the time of delivery, a ‘missed delivery’ card will be left so that you can contact the post office to arrange the collection of your parcel.

Customer terms for New Zealand, USA & all other countries

New Zealand, USA and all other countries’ customers to this site warrant understand and agree to the following:

* Customers will be liable for any customs charges, duties or tariffs for their destination country.
* If customs impound the goods sent from us, the charges and/or cost of goods will not be refunded.
* If the goods are returned to us, the customer will be charged additional delivery fees to resend the parcel.

Any questions?

If you have any questions about our fast and discreet delivery, please contact our friendly customer service team via email, phone or live chat. Visit our Contact Us page for details.